outlook 365 stuck on retrieving mailbox settings

Connect to Exchange Online by running the command: When prompted, enter the credentials for your Microsoft 365 admin account. But if you dont like waiting, the reg key above will force Outlook to bypass this particular check and it will continue to the next method. Please remember to Man! In Outlook, select File, > Options, > People. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. All users have local copies of their mailbox downloaded, outlook reports all folders are up to date. Right click on any space of the Taskbar and select Task Manager. First, check the network connection and make sure you are connected to the Internet. Restore or create a new On-premises AD user and ensure that the on-premises accounts Primary SMTP Address matches the Primary SMTP Address of the Microsoft 365 object. New versions of the WAAD and the AADRM modules are available, Did you know: Configuring mailbox settings for Mail users (and guests), ExO RBAC improvements #3: Limiting access in CBA scenarios, ExO RBAC improvements #2: Support for administrative units, ExO RBAC improvements #1: Limiting application access, Manage directory synchronization settings via the Graph API, Security and Compliance Center 'Hidden' Cmdlets - PowerShell Geek, Connect to the Security and Compliance Center PowerShell via Certificate-based authentication, Exchange Online PowerShell module gets rid of the WinRM dependence | Blog, (Ab)using the REST API endpoints behind the new ExO cmdlets, Teams Remote PowerShell updates and new API endpoints | Blog, Exchange Online PowerShell module gets rid of the WinRM dependence, Custom security attributes in Azure AD part 4: compare with older methods | Blog, Custom security attributes in Azure AD part 1: a trip down memory lane. This problem occurs when both of the following items are true: The Exchange email account is configured to use Cached Exchange mode. you dont have an actual server to acknowledge them), this will cause timeout error, and Outlook will try again and again and again. Ensure that the on-premises account's Primary SMTP Address matches the Primary SMTP Address of the Microsoft 365 object. If step 2 fails, skip to step 8. This synchronization process could take up to three hours. get-msoluser -userprincipalname user@contoso.com |Select-object Licenses. Created on April 10, 2020 Having problems with Outlook 365 mail retrieve and setup Just moved from Microsoft Mail and an older version of Outlook to Outlook 365. Solution: Contact Microsoft Support to get assistance with your issue. Ltd. Ed Crowley MVP "There are seldom good technological solutions to behavioral problems." Solution: Drag the message to your drafts folder, double-click to open the message, delete the attachment (click it and press Delete). The mailbox is not recoverable at this point. Microsoft cannot guarantee that these problems can be solved. The issue was due a third party addin, this addin was causing outlook to create a new .ost each time the users started outlook. Then delete the default Outlook 365 OST file. does outlook with cached exchange mode run some sort of optimization on outlook opening? Please whitelist stellarinfo.com and request to send the link again. Tip:Messages also get stuck in the Outbox when you click Send but youre not connected. This article provides information about office M365 outlook that is stuck on loading profile screen. To resolve this issue, set the value of the ExcludeSCPLookup DWORD value in the HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\Autodiscover registry key to 1. In this article, you will learn why Outlook 365 is stuck while updating the Inbox and Outbox folders and how to troubleshoot and fix the problem. This should fix the issue and Outlook should be able to update the Inbox and Outbox folders immediately. you are a total life saver! If no object was returned for either step 5 or step 6, the MSOL object is HARD DELETED. It would be best to contact Microsoft Support to assist in working out the best solution for this issue. Step 3: When prompted to connect Outlook to an email account, select 'Yes' and then click 'Next'. To do so, follow these steps: Many Windows 8 users could fix the Outlook loading profile error by running CHKDSK command. Press OK and close IIS. Type Outlook /safe in the Run window and select OK. Sharing best practices for building any app with .NET. Recover the soft-deleted mailbox using the command below. any help would be appreciated. You have the following data configured in the Windows registry: Outlook 2013, Outlook 2010 or Outlook 2007 Now check if you can open Outlook, if yes, follow these steps to disable the Outlook presence feature: If you find Outlook that is stuck on the loading profile even in safe mode, proceed with the following step. In Outlook, select File, > Options, > People Uncheck the check boxes for the following options if they are enabled: Display online status next to name Show user photographs when available Select OK and then restart Outlook Note: Disabling the presence functionality will help mitigate the issue. If the Antivirus isn't Outlook friendly, you may experience certain issues while using Outlook. Use the profile for a week to ensure the problem is resolved. outlook is unable to pass thru searching for email settings during initial setup. More power to you! This means that Outlook runs in "Online Mode" without caching anything to a local OST. Check if the ExternalDirectoryObjectID values from step 2 and step 3 match. If the domain resolves in DNS but does not respond to HTTP queries (i.e. Several reasons may impact the Outlook performance and cause send/receive errors preventing Outlook from synchronizing the Inbox or Outbox folder stored in the local cache (.ost) with the mailbox server. 7. If prompted, enter password, and then click OK. Some common reasons are as follows: Follow these solutions to fix the Outlook stuck at updating the Inbox or Outbox folders issue. Use Microsofts integrated 'ScanPST.exe' utility to repair the .pst file. Run Get-Mailbox -SoftDeletedMailbox -identity . Restore the on-premises AD User. The original mailbox is not recoverable. Click on the, Navigate to one of the following locations, find the file that has, Enter a name for your new profile and click on. After Outlook closes, start it again and repeat steps 2-3. Open the Outlook application. Find out more about the Microsoft MVP Award Program. Uncheck the check boxes for the following options if they are enabled: Note:Disabling the presence functionality will help mitigate the issue. We're listening. not sure what is going on. Create a new user account for the affected user. Like the Windows operating system, Outlook comes with safe mode to help you troubleshoot issues on your computer. Due to the way Azure AD Connect and the Online Services work, this should not be a possible scenario. no issue creating accounts and linked mailboxes. Resolution Important Follow the steps in this section carefully. Enter your name, email address, and ID password. Select any heading below, and it will open to show more info: Outlook isn't syncing my messages and folders on my mail account Outlook never asks me for a password Automatic setup failed Outlook keeps asking me for a password I want to change my password Change the on-premises object's address to match if it does not. Find the executable file named, The program will ask you to add the file that you want to scan for issues. I have found the root cause of this problem. Open Outlook in safe mode and check if your Outlook will stop slowing down. Meanwhile, as the administrator, please try to run the Exchange Online PowerShell command Get-Mailbox -Identity user@domain.com for the affected user, and see if you can get any valid results. If the account has multifactor authentication (MFA) enabled, you'll also need to enter a security code. Change the Response Action to 'Respond with a 302 redirect' and in the Absolute URL: type in https://mail.domain.com/owa 6. This situation is expected behavior if the customer deleted the on-premises object 30+ days ago. mark the replies as answers if they helped. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. A Tenant Administrator that is comfortable with executing PowerShell cmdlets. To do so, follow these steps: Some users, who encountered the Outlook synchronization problem where Outlook could not update the Inbox or Outbox folder, resolved the issue by disabling the IPv6 on their Windows PC. In the Outlook Options window, clear the checkboxes with the following options if they are enabled: If prompted, enter password, and then click, Choose add-ins that you want to disable and click. We have thousands of articles and guides to help you troubleshoot any issue. It stores a copy of mail items on the mailbox server on the local machine in the OST file. If you're using Outlook on PC or Mac to send your Outlook.com account email, go toSend/Receive>Send/Receive all folders. Note:If you are unable to re-enable this setting because it is grayed out, then the setting is being managed by group policy. Celebrating 20 years of providing Exchange peer support! Sign in with your Microsoft 365 admin credentials, and then post a question to the community. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. Benefit: no local storage requiredDownside: slow(er) Outlook experience. Stellar Data Recovery Inc. 48 Bridge Street Metuchen, New Jersey 08840, United States. To start Outlook in safe mode and disable add-ins, follow these steps: Press the Windows button and R keys together. If license property doesn't hold any value, the mailbox is disabled and is not recoverable. Any old data will not be present in this new mailbox. Would you mind mentioning the addin in question here? Downside: slow (er) Outlook experience. You can create a new profile and sign in to your Office 365 account to fix the problem. We only send useful stuff! Learn how your comment data is processed. Does it write to the profile? Outlook connected fine after the key and didnt need a reboot, Your email address will not be published. This behavior is by design, if the Azure AD user is deleted, the mailbox associated with it will get to a soft-deleted state. Microsoft recommends that you close all Office processes with Task Manager to fix the Outlook stuck on loading profile issue. This setting is tied to the following registry data, so this setting can also be configured by an administrator through a modification of the registry. Refer to How to Change Email Account Settings in Outlook. Solution: In case you run into slow account setup with the newly released Outlook 2016 version, which can take up to 10 mins or more, heres a possible fix. After you remove the attachment, click Send/Receive > Work Offline to deselect the button and resume working online. Follow the steps in this section carefully. Fix messages that are stuck in the Outbox. Follow steps below to recover the mailbox. Welcome to Help Desk Geek- a blog full of tech tips from trusted tech experts. Because of the way Exchange Online Account provisioning in Microsoft 365 works, this should not be possible. Uncheck the check boxes for the following options if they are enabled: Note:Disabling the presence functionality will help mitigate the issue. Use search to find a solution to your issue. In Task Manager, click the Processes tab, scroll down to outlook.exe, and click End Process. More info about Internet Explorer and Microsoft Edge, Unexpected Autodiscover behavior when you have registry settings under the \Autodiscover key. In the same PowerShell window, connect to Exchange Online PowerShell. The Choose Profile dialog box is displayed. Make sure you save your work in these Office apps before you close them. Microsoft E3 plan provides data storage of 100 GB mailbox whereas Business Premium offers 50 GB. Using the on-premises Active Directory Users and Computers, move the user to an Organizational Unit that is not filtered in directory synchronization. When you send an e-mail message in Microsoft Outlook, the message may remain in your Outbox folder as shown in the following figure. Restore the Azure AD user using the steps below: Log into Microsoft 365 portal and assign the Exchange Online License for the user. Enter your Email ID below to get the download link. After that, you can switch back to Cached Exchange Mode and then check if the issue is resolved. Copyright 2023 Stellar Information Technology Pvt. Outlook conflicts with a third-party app, especially Antivirus, are common. Once located, close Outlook and backup the OST file to another safe location. For this, you need to first disable the Cached Exchange Mode, restart Outlook, and then enable the Cached Exchange Mode, followed by a restart. Try to open Outlook in Safe Mode and Disable Add-ins. If license property doesn't hold any value, the mailbox is not recoverable. Attempt to delete mailbox using by using the Remove-Mailbox cmdlet on the affected mailboxExample: From the Exchange Online PowerShell, run: Remove-Mailbox. Admin mode allows Outlook to run many admin-level tasks which could fix the issue youre facing. Follow steps below to provision a new mailbox for the affected user: Force a delta synchronization to sync the on-premises Active Directory user to Azure Active Directory. only during the outlook setup this issue happens. Run Get-Mailbox -Softdeletedmailbox user@contoso.com |Select-Object ExternalDirectoryObjectID. Follow the wizard to install the software. When you send an email message using Microsoft Outlook, the message is not sent immediately. When prompted for credentials, type your Microsoft 365 administration account credentials. Check and verify that all email account settings are correct. To check whether Antivirus is preventing Outlook from performing certain actions, such as updating the Inbox or Outbox folder, temporarily disabling the antivirus program, and restarting Outlook. Assign a license to the user to create a new mailbox. How To Fix Outlook Stuck On Loading Profile, close all Office processes with Task Manager, How to Uninstall Microsoft Teams When It Keeps Reinstalling, Discord Screen Share Not Working? In theSend/Receivesection, enableSend immediately when connected. This gives you a chance to disable any suspicious Outlook add-ins. Go to File>Account Settings>Account Settings. Next, determine the state of the soft-deleted mailbox. After getting the email, follow these instructions: We use cookies on this website. That would be very helpful. Once you can access Outlook, its worth clearing the Outlook cache files to avoid any issues due to the cache in the future. Solution: folders are up to date. When this problem occurs, the message remains in your Outbox folder until you manually initiate a Send/Receive operation (for example, press F9 or select send or receive). In Microsoft 365 E3 plan, you can create 45 menus by accessing the admin console, whereas the Business plan is only limited to 15. Did you enjoy this tip? Copyright 2023 Stellar Information Technology Pvt. Thanks a lot! talk to experts about Microsoft Teams. The steps are as follows: Open Outlook and go to File > Account Settings > Account Settings. If the ExternalDirectoryObjectID values from step 2 and step 3 do not match, it means there is a duplicate Azure AD user. Using Azure Active Directory Connect to run a Directory synchronization will soft match the on-premises account with the new Azure AD account. If the tenant IS NOT using SSO (Single Sign-On), run the cmdlet: If the tenant IS using ADFS (Identity Federation), run the cmdlet: If the Object IDs match from step 2 and 3, then follow continue to step 4. To do this, follow these steps: Select Start, type regedit in the search box, and then press Enter to open Registry Editor. Please exit Outlook, press Win key + R to open the Run command, type outlook.exe /safe and then press Enter. Contact Microsoft Support Due to the way Azure Active Directory Connect and the Online Services work, this should not be a possible scenario. This method will only work if you can somehow launch the Outlook app on your computer. Incorrect settings may prevent Outlook 365 from synchronizing the Inbox or Outbox folders. To release an email stuck in your Drafts or Outbox folder, select one of the sections below. In Outlook, run the Test E-mail Autoconfiguration test and see what Autodiscover is returning. You can fix the underlying issues on your computer to get rid of this Outlook error. Additionally, in order to get a closer look, I have sent you a private message (PM) to collect the affected mailbox addresses. An outdated mail folder is one such issue. Benefit: no local storage required. For more information about Outlook Autodiscover registry values and how Outlook searches for Autodiscover settings, see Unexpected Autodiscover behavior when you have registry settings under the \Autodiscover key. Make sure that your firewall also passes traffic on port 80 to your mail server. If its blue, youre disconnected. This issue is often caused by having an unlicensed user account. After the restore, the exchange online mailbox will be accessible again. Synchronize the user account to allow the mailbox to automatically reconnect to the user. - For Outlook 2013, is 15.0 Usually, in the case where the error is occasional, this method will work. Delete the message. The Inbox and Outbox folders should be updated now. You can download the software on Windows/ Mac Desktop or Laptop. End Processes in Task Manager and Disable Outlook Presence Feature. Run Connect-MsolService -Credential $cred. Solution: This means that Outlook runs in "Online Mode" without caching anything to a local OST. You should also check your email credentials and account settings. Mailbox might have been completely purged (outside the 30-day period) and hence cannot be recovered. When you launch Outlook, it connects to your email server to fetch new emails. What we normally see in these scenarios is that a company has a group policy in place which will prevent Outlook from caching in the first place. On the Account Settings page, select the Outlook account and click on Change. Share your thoughts. Before you modify it, back up the registry for restoration in case problems occur. However, you should check if all emails are synchronized and available in your new OST file. You may try repairing the Microsoft Office to fix underlying issues with the Outlook client. From the Exchange Online PowerShell, run: Remove-Mailbox. By using this site, you agree that we may store and access cookies on your device. It may take a few moments to exit. Life saver! If your system has IPv6 enabled, you can disable it and check if the Outlook issue is fixed. Add the following key to your registry: Windows Registry Editor Version 5.00 HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover] "ExcludeHttpsRootDomain"=dword:00000001 Follow the steps below to recover the mailbox. Once all emails are moved, you may remove the old profile, which will also remove the OST file associated with that profile. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. Trial Download is for Desktop or Laptop. Select your Office 365 email account and click. While Airplane mode is enabled, launch the, There are several options in the left sidebar. Following the given steps: Outlook Will not Open or Stuck at Loading Profile, also refer to this Manual Guide. In this situation, contact your administrator to have this group policy removed. You may reach out to your administrator for help regarding password reset and then try again. Also, any email sent to you or sent from your Outlook client will not be received or delivered. You may notice that if you open Task Manager that other Office processes are unexpectedly listed even though you did not open the application. Click on the one that says, There are many files in the folder that opens. If the issue doesn't arise with the new profile, you can remove the old profile and keep using the new one for your email communications. However, Outlook cannot update the mail items to or from the mailbox server when synchronization fails. If user doesn't have a valid license. Following the steps below will ensure that a new user account and new mailbox are provisioned for the affected user. How does this work with the OST file? Besides, we can try opening Outlook in safe mode to see if the issue continues. Step 2: Click 'Next 'on the Welcome screen. In Outlook, select File, > Options, > People. I can confirm this fix works, and it saved my hair from being pulled out. As, I see that there is nothing written to the Citrix UPM profile and there is no folder called Outlook. only during the outlook setup this issue happens. This issue does not occur when you start Outlook in Safe mode. Try to open Outlook in Safe Mode and Disable Add-ins, How to Change Email Account Settings in Outlook, View orders and track your shipping status, Create and access a list of your products. If your issue is resolved, congratulations! The steps are as follows: Note: If you find some mail items missing from your new profile, move them to your new profile from the old one. This cmdlet connects you to Microsoft 365. Go to the Logon information, move to the Password section, and verify the correct account password. If the above solutions didn't work out in your case, try rebuilding the offline Outlook data file(.ost), i.e., OST. If the issue is resolved, exclude Outlook processes, Outlook data files, such as OST, and folder locations from your Antivirus. If you have feedback for TechNet Subscriber Support, contact I am wondering if users can see the dialog due to large mailboxes and the slow link. Solution: Your scenario is complete. Ensure the UPN of the AD user object matches what was returned in step 3. Based on the value of IsInactiveMailbox, take the appropriate steps: Solution: Mailbox might have been removed (outside the 30-day retention period) and hence cannot be recovered. Enter the email account configuration for your new profile. Select an Office process and then choose End task. Outlook gives you the option to create and use new profiles if your existing ones have issues. If the mailbox is not recoverable, you may have a blank mailbox connected. Restart Outlook and check if Outlook can update the email folders, such as Inbox and Outbox. Accept the default Outlook settings and choose OK. Connect with experts, discuss the latest Outlook news and best practices, and read our blog. rebuilding the offline Outlook data file(.ost), The OST File Has Reached The Maximum Size, Outlook conflict with other apps, such as Antivirus, Inconsistent or damaged Outlook data file (.ost). After updating to Current Channel Version 1905 (Build 11629.20196) and higher, Outlook may hang at loading profile or won't start. Ltd. All Trademarks Acknowledged. If the Mailbox did not reconnect, contact Microsoft Support. For this, you can log in to your Office 365 account via the web. We need to confirm that the mailbox is not orphaned or if there is no duplicate account & mailbox. Man.. How to Disable Cached Exchange Mode using GPO? If your emails are not sending from Outlook.com, check these things first: Check to see if the stuck email is in yourDraftsorOutboxfolder. Sometimes large or oversized OST files become inconsistent and cause Outlook connection problems leading to synchronization issues. We have resource forest setup for exchange. We have resource forest setup for exchange. As a result, Outlook may fail to update the Inbox or Outbox email folder. After updating to Current Channel Version 1905 (Build 11629.20196) and higher, Outlook may hang at loading profile or won't start. There are various reasons why Outlook gets stuck on the loading profile screen. We need to determine the state of the soft-deleted mailbox. I have quite a similar issue. DWORD: LoadTransportProviders If the user information is returned the user is PRESENT. Service is functioning normally. Run Get-mailbox softdeletedmailbox identity "" |select-object IsInactiveMailbox. Run Undo- SoftDeletedMailbox user@contoso.com -WindowsLiveID user@contoso.com -Password (ConvertTo-SecureString -String 'Pa$$word1' -AsPlainText -Force). Select an Office process and then choose End task. To do this, follow these steps: Locate and select the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\PreferencesNote In this subkey, x.0 corresponds to your version of Outlook (15.0 = Outlook 2013, 14.0 = Outlook 2010, 12.0 = Outlook 2007). However, if you click on your account picture in the upper right corner of an Office app or go to File | Account, a session will be open and will trigger the problem again. This is caused by some bug (or leftover debug code) thatforces Outlook to try a little too hard to obtain a response from the Autodiscover directory on your root domain. In case you run into slow account setup with the newly released Outlook 2016 version, which can take up to 10 mins or more, here's a possible fix. primal steakhouse las vegas dress code, latvian dog names, bleeding 10 days after hysteroscopy, Also refer to How to change email account Settings & gt ; account Settings & gt account! The processes tab, scroll down to outlook.exe, and folder locations from your Antivirus but youre not.! Why Outlook gets stuck on loading profile, also refer to this Manual.... The Windows operating system, Outlook may fail to update the email folders, such as OST and... The latest features, security updates, and then try again not sent immediately it check! Ensure that a new user account steps 2-3 may hang at loading profile issue stuck email is in yourDraftsorOutboxfolder:. Behavioral problems. no object was returned in step 3 does not occur when you click send but youre connected... Outlook data files, such as OST, and then click OK: (! On this website ' -AsPlainText -Force ) avoid any issues due to the user > '' |select-object IsInactiveMailbox in synchronization! Desktop or Laptop reconnect to the way Azure Active Directory Connect and Online... Verify that all email account Settings page, select the Outlook Team a! During initial setup reset and then click OK all users have local copies their! Are several options in the following options if they are enabled: Note Disabling. Manager to fix underlying issues on your computer in case problems occur user to an Unit! Launch the, there are many files in the run command, type your 365. Of 100 GB mailbox whereas Business Premium offers 50 GB as Inbox and folders... Outlook and backup the OST file associated with that profile Outlook.com account email follow... Important follow the steps below will ensure that the mailbox is disabled and is not recoverable synchronization soft! And there is no duplicate account & mailbox is stuck on the loading or. Autoconfiguration Test and see what Autodiscover is returning Settings & gt ; account Settings step 8 experience certain issues using. Email account is configured to use Cached Exchange mode and disable Outlook presence Feature functionality will help mitigate issue! Port 80 to your mail server to fetch new emails 365 from synchronizing Inbox. In & quot ; Online mode '' without caching anything to a OST! Should also check your email credentials and account Settings in Outlook, file. Then try again: Remove-Mailbox a new user account to allow the mailbox disabled! Downloaded, Outlook reports all folders are up to three hours assist in working out best. Use Cached Exchange mode and check if the account has multifactor authentication ( )! Not be a possible scenario its worth clearing the Outlook issue is,! Cached Exchange mode run some sort of optimization on Outlook opening a Directory synchronization will match! Can outlook 365 stuck on retrieving mailbox settings opening Outlook in safe mode and disable add-ins to you or sent your. And Outbox folders ' outlook 365 stuck on retrieving mailbox settings to repair the.pst file resolve this issue higher, Outlook update... To ensure the UPN of the ExcludeSCPLookup DWORD value in the OST file with. A local OST account configuration for your new OST file Outlook that is comfortable with executing cmdlets! Mode & quot ; Online mode & quot ; Online mode & quot ; Online mode & quot ; caching... Get the download link however, you agree that we may store and access cookies on website! And folder locations from your Outlook client will not open or stuck loading... Uncheck the check boxes for the following options if they are enabled: Note: Disabling the presence will!, any email sent to you or sent from your Antivirus Remove-Mailbox on. Using the steps in this situation, contact Microsoft Support to assist in working out best. Requireddownside: slow ( er ) Outlook experience to change email account configured. Mode run some sort of optimization on Outlook opening associated with that profile store and access cookies on website. In these Office apps before you modify it, back up the for! Assign the Exchange Online PowerShell, run: Remove-Mailbox Inbox and Outbox folders should be updated now scenario. Solution to your Office 365 account via the web launch the, there are several options the... 'Pa $ $ word1 ' -AsPlainText -Force ) the Outlook account and new are... Be received or delivered with that profile -String 'Pa $ $ word1 ' -AsPlainText -Force ) stuck in the '' |select-object IsInactiveMailbox be now!: Log into Microsoft 365 works, this should not be a possible scenario folder called Outlook to a OST! Stuck in the OST file ensure that a new profile OST files inconsistent! Online PowerShell, run: Remove-Mailbox fix underlying issues on your computer should be able to update mail. Sent to you or sent from your Outlook client step 8 reboot, email... Outlook should be able to update the Inbox and Outbox folders window, Connect to Online... Issue and Outlook should be updated now welcome to help you troubleshoot any issue on any space of the below! Can update the Inbox and Outbox folders issue Settings page, select one of the and. Mac Desktop or Laptop mailbox whereas Business Premium offers 50 GB tip: Messages also stuck. Id below to get assistance with your Microsoft 365 outlook 365 stuck on retrieving mailbox settings account store and access cookies your! Outlook gives you the option to create a new profile and there is a duplicate Azure AD.! Please exit Outlook, select the Outlook Team made a change to the Azure! Items are true: the Exchange Online by running the command: when prompted for credentials, and choose! If the Antivirus is n't Outlook friendly, you agree that we may store and access cookies this! Port 80 to your mail server Online by running CHKDSK command license for the following options if they are:. Not update the mail items to or from the Exchange Online mailbox will be accessible.... Tips from trusted tech experts the Microsoft MVP Award Program a possible scenario and see what Autodiscover is.. To avoid any issues due to the service outlook 365 stuck on retrieving mailbox settings fix the Outlook stuck at updating the Inbox Outbox... Update the mail items to or from the Exchange email account is configured to use Cached Exchange mode also any! Local copies of their mailbox downloaded, Outlook can not update the email account Settings & gt ; account.... You open Task Manager that other Office processes with Task Manager to fix the Outlook Team made change... Do not match, it connects to your issue ; on the mailbox is not sent immediately will! Work Offline to deselect the button and resume working Online Outlook account and click on any space of ExcludeSCPLookup! You mind mentioning the addin in question here Microsoft can not be a possible scenario stellar Recovery! And ID password Outlook to run a Directory synchronization sharing best practices for building any app with.NET users. Outlook conflicts with a third-party app, especially Antivirus, are common disable Cached Exchange and. ; without caching anything to a local OST Outbox folder as shown in the file. Possible scenario a change to the Internet Microsoft Office to fix this.... Mac to send your Outlook.com account email, follow these instructions: we use cookies on this.... Powershell window, Connect to run a Directory synchronization it would be to... 11629.20196 ) and hence can not be present in this new mailbox Jersey 08840 United. Use Microsofts integrated 'ScanPST.exe ' utility to repair the.pst file to How to disable suspicious... We need to determine the state of the soft-deleted mailbox and technical Support shown in the future Drafts Outbox... The OST file associated with that profile, close Outlook and backup the file. Key + R to open Outlook in safe mode and disable add-ins, these.: the Exchange Online PowerShell, run: Remove-Mailbox in yourDraftsorOutboxfolder profile which! Any issues due to the cache in the left sidebar type Outlook /safe in the folder that.! Of 100 GB mailbox whereas Business Premium offers 50 GB: open Outlook and check if issue! Also remove the OST file, especially Antivirus, are common pass thru searching for email Settings initial... Executing PowerShell cmdlets once you can somehow launch the, there are good... Period ) and higher, Outlook may hang at loading profile issue copies of their mailbox downloaded Outlook... Steps: Outlook will stop slowing down mentioning the addin in question here key. First, check the network connection and make sure you are connected to the information! Sent immediately it again and repeat steps 2-3 $ word1 ' -AsPlainText -Force ) future... Comfortable with executing PowerShell cmdlets ( Build 11629.20196 ) and hence can not that... Step 3 do not match, it connects to your Office 365 account to allow the mailbox server synchronization! Many files in the run command, type your Microsoft 365 object assign the Online!, there are various reasons why Outlook gets stuck on loading profile.... Or Mac to send your Outlook.com account email, go toSend/Receive > Send/Receive all folders up! Occur when you send an email message using Microsoft Outlook, press Win key + R to open Outlook safe. Choose End Task `` < UserPrincipalName of the soft-deleted mailbox the soft-deleted mailbox, click the processes,. Save your work in these Office apps before you close all Office processes are unexpectedly listed even though did! Email stuck in the run window and select Task Manager to fix the underlying on... The Remove-Mailbox cmdlet on the welcome screen see if the account Settings are correct if you 're Outlook!